Frequently Asked questions
Discover Seoul's most trusted beauty destinations
Q1. How do I make a booking through your website?
A: You can make a booking by selecting your preferred clinic, choosing an available date, and submitting your personal information through our online booking system. Once completed, our team will contact the hospital to confirm your appointment.
Q2. Can I choose a specific hospital or clinic?
A: Yes. Our website allows you to view available partner hospitals and clinics. You may select the one that best fits your needs.
Q4. Is a deposit required to make a booking?
A: Yes. A deposit is required to secure your appointment. The deposit amount will be clearly shown before you complete your booking.
Q5. How can I pay the deposit?
A: We accept online payments through the methods listed on our website. Payment instructions will be provided during the booking process.
Q6. Is the deposit refundable if I cancel or reschedule?
A: Deposit refund policies depend on the hospital and how early you notify us.
Cancellations or changes made in advance may be eligible for a partial or full refund.
Late cancellations may result in a non-refundable deposit.
Please contact our customer service as soon as possible for assistance.
Q7. Can I change my appointment date after booking?
A: Yes. You may request a change by contacting our customer service team. We will coordinate with the hospital to check availability.
Q8. What happens if the hospital cannot accept my booking?
A: If the hospital is unavailable, we will offer alternative dates or clinics, or provide a refund according to our policy.
Q9. Do you provide Chinese-language customer support?
A: Yes. We offer customer support in Chinese to assist you throughout the booking process.
Q10. Is medical interpretation or translation provided at the hospital?
A: Some partner hospitals offer Chinese interpretation services. If interpretation is required, please let us know in advance and we will assist in arranging it.
Q11. Is my personal information secure?
A: Yes. All personal and medical information submitted through our website is handled securely and used only for booking and coordination purposes.
Q12. Who should I contact if I have questions?
A: You can contact our customer service team via the contact information provided on our website. We are happy to assist you before and after your booking.