Frequently Asked Questions
Q. How do I make a booking through your website?
A: You can make a booking by selecting your preferred clinic, choosing an available date, and submitting your personal information through our online booking system. Once completed, our team will contact the hospital to confirm your appointment.
Q. Can I choose a specific hospital or clinic?
A: Yes. Our website allows you to view available partner hospitals and clinics. You may select the one that best fits your needs.
Q. Is a deposit required to make a booking?
A: Yes. A deposit of KRW 50,000 is required to secure your appointment. The amount will be shown in USD and may vary based on the exchange rate. The deposit will be deducted from your final payment.
Q. How can I pay the deposit?
A: We accept online payments through the methods listed on our website. Payment instructions will be provided during the booking process.
Q. Can I cancel my reservation and get a refund?
A: You can cancel your reservation for a full refund or request a one-time rescheduling if you cancel at least 7 days before your reservation date.
Q. What happens if I cancel within 7 days of my reservation?
A: Cancellations made within 7 days of the reservation date are non-refundable.
Q. What if I don’t show up for my appointment?
A: If you do not attend your scheduled reservation without prior notice, it will be treated as a no-show and is non-refundable. Rescheduling is also not available in this case.
Q. Are there any exceptions?
A: In certain unavoidable situations, such as medical emergencies or flight cancellations, we may review your case. You will need to provide supporting documentation.
Q. Who decides if my case qualifies as an exception?
A: All exception requests are reviewed case by case and are subject to Yayyak’s approval.
Q. What happens if the clinic cannot accept my booking due to overbooking?
A: If the clinic is unavailable, we will reschedule using your alternative dates or provide a refund in accordance with our policy.
Q. Do you provide Chinese-language customer support?
A: Yes. We offer customer support in Chinese to assist you throughout the booking process.
Q. Is medical interpretation or translation provided at the hospital?
A: Some partner hospitals offer Chinese interpretation services. If interpretation is required, please let us know in advance and we will assist in arranging it.
Q. Is my personal information secure?
A: Yes. All personal and medical information submitted through our website is handled securely and used only for booking and coordination purposes.
Q. Who should I contact if I have questions?
A: You can contact our customer service team via the contact information provided on our website. We are happy to assist you before and after your booking.